Automation and data
Automated dialling and tracking to raise contact rates, with real-time dashboards for call volumes, outcomes and promises to pay.
Call Centre
Early and late-stage collections and customer support for financial institutions, credit unions, government entities and utility providers.
Abbott Call Centre, a division of Abbott Services Company Limited, is a trusted partner in debt collections and customer support, with over 15 years of proven experience.
We provide tailored, data-driven solutions that reduce delinquency, improve early recoveries and protect your customer relationships.
Collections expertise
- 01Early-stage collections (0 to 90 days)
- 02Late-stage collections (90 days and over)
- 03Repossession and power of sale processing
- 04Demand letter delivery and site verification
- 05Skip tracing support
- 06Agents trained in negotiation, compliance and customer care
Call Centre
Our capabilities
Outsource your early-stage collections to a partner committed to reducing delinquency and increasing recoveries.
Comprehensive reporting
Monthly reports on contact attempt ratios, promise-to-pay metrics, cash collected and delinquency trends, plus custom dashboards.
Integrated support
Our marketing team adds customer insight and trend analysis, and our transport team supports field work such as letter delivery and site checks.
A partnership approach
We align our systems and approach with your KPIs and work as an extension of your collections department.
Also from Abbott
One partner, three divisions.
Let's talk call centre.
Tell us what you need and we will come back with a plan and a quote.